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Products can be requested for Return Merchandise Authorization within warranty of return. All returns must require a Return Merchandise Authorization.
Please contact us: info@noveldigital.net  to request RMA and get Authorization. 

Products that are not eligible for return and will be sent back to you at your cost and expense if received by us: 
Any product not purchased from novel-mall.com 
Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product 
Any product that exhibits physical damage

The RMA Process & Three Easy Steps: 

1. Get RMA Authorization after you submit a RMA request by visiting RMA request in My Account. 

RMA request should include the below information: Order ID, SKU, the reason of sending back and post images, choose replacement or refund money and other your related concern. 

2. Ship the return goods after you get the RMA authorization. 
Once you ship return goods, please note the return item must be with original packing, accessories and shipping address from Novel-Mall.com customer service center together with RMA authorization.

Notes: please offer tracking number for return shipment. Novel-Mall.com won’t take any responsibility for any missing return shipment. 

3. Get the replacement or Refund. 
Novel-Mall.com will arrange for resend or refund upon receiving your return package within 3-7 business days.


Lisa Zhu

Freya Ding

Fanny Fu

June Chen